[
  {
    "quote": "The video call froze twice during my appointment, and I had to reconnect each time.",
    "user_story": "As a patient, I want a stable video connection so my consultation is not interrupted.",
    "job_story": "When I start a video visit, I want the call to stay connected, so I can finish my appointment smoothly.",
    "criteria": [
      "Given a video consultation, When connection drops, Then system auto-reconnects within 5 seconds.",
      "Given repeated connection failures, When call cannot auto-reconnect, Then patient receives a reschedule prompt.",
      "Given a stable call, When call ends, Then a survey asks about video quality."
    ],
    "risk": "High"
  }
]